For Repair or Service in or out of Warranty:
These are wonderful instruments built to withstand about as much as any optical system can endure when exposed to the elements and given proper care they will provide great service for generations of users. However, even when given excellent care and handling these remain mechanical devices too that incorporate lubricants, bushings, seals, etc. and these are subject to wear or deteriorate over time. And so we recommend you send them in periodically for 'standard service' that will include a comprehensive cleaning in and out, lubrication, replacement of minor worn bushings and seals, a tuning up of the eyepiece and of telescope focus mechanisms, collimation, nitrogen purging and sealing. The interval of this service depends largely on how and where the instrument is used. In routine uses in temperate climates the service interval might be only every ten to fifteen years. But when used in particularly harsh environments (high humidity tropical, intense heat desert, etc.) or when immersed in mud or other abrasive substances then the recommended interval would be more frequent.
For Repair or Service in or out of Warranty:
Contact Company Seven, preferably by E-Mail to obtain a Return Authorization. Please provide:
- Your name and contact information (E-Mail, daytime telephone number)
- Return address
- Model of field telescope
- Serial Number
After the RA Number is provided to you then simply package and send the item to:
Company Seven
14300 Cherry Lane Court
Attn: Repairs Suite 117
Laurel, MD 20707
Telephone: 301-953-2000
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