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Solarview SF/DSF Filters Solarview SV Telescopes


SOLARSCOPE LTD. PRODUCTS WARRANTY, SERVICE OR REPAIR

"A manufacturers warranty is the tangible expression of their confidence in the product. Martin Cohen"

Warranty: When used as directed, Solarscope Ltd. guarantees the products against defects in the materials and workmanship for a period of one year (12 calendar months) from the date of delivery to you. Any evidence of disassembly, tampering, shock or impact, or improper cleaning technique voids the warranty AND MAY RENDER THE FILTER UNSAFE TO USE.

Right: Sun photographed 29 August 2011 at 11:57:15 GMT through Solarscope DSF-70 filter attached to TeleVue 76 telescope (85,851 byes).
Image courtesy of Solarscope Ltd.

The Warranty provides the original registered owner, while the filter remain in custody of the original registered owner:

  • The product is warranted against defects in workmanship or material.
  • The storage case and its foam liner are excluded from this warranty.
  • The plan does not cover loss of the filter (theft, etc.), or damage by vandalism, accident or fire.
  • Recovery is limited to the repair or replacement of the product with the same model.
  • If the damaged product is discontinued then it may be replaced by a similar model.
  • Any tampering with, or attempt to disassemble the filter by anyone other than Solarscope or Company Seven voids the warranty.
  • This warranty does not obligate Company Seven or Solarscope to reimburse the original purchaser or any user of the equipment for any 1. expenses, 2. loss, or 3. incidental or consequential damages which may arise in connection with the loss of use of the equipment.

Country of Origin: United Kingdom

Quality Assurance: Those of you contemplating the arrival of a new system can take comfort with the fact that before you ever see your new Solarscope filter Company Seven will have inspected it and verified the proper performance and cosmetic qualities of every newly arrived component. We do this to insure you obtain the most perfect example of the product that our experience shows is possible; this guarantee comes from Company Seven a proven and highly credible presence operating under the same management in the astronomy and defense communities for decades.

Service Or Repair: Solarscope filters and telescopes sold to you by Company Seven are quite durable and generally need no extraordinary maintenance if operated per the instructions that we provide. However, these products can be supported by us should service or repair ever become necessary.

Furthermore, Company Seven will can clean the filter components and perform routine maintenance for you, this tends to alleviate our customers concerns about doing so themselves.

Left: Solarscope DSF-100 component broken and in need of repair; this happened just a couple of weeks before the Winter Star Party!
What other Solarscope retailer in the Americas could get you up and running, and do it so quickly?

Those who acquired the unit through us may obtain remedy under warranty by simply returning the component to Company Seven in Maryland. You may bring it to our showroom. Or, to arrange any return contact us preferably by E-Mail to obtain a Return Authorization and instructions of how to proceed.

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